Our Guarantee

The staff at River Street Sweets is always committed to customer service.
Please do not discard any product that you would like to report to our Quality Control Team. We may request a return of product for additional investigation into your concern.
Our unconditional guarantee ensures your complete satisfaction.
To that end, we live by the Best Guarantee Around...
Love it or we'll make it right with a replacement or refund... It's that simple!

For your convenience, we offer numerous ways for you to contact our customer service department:

  • By phone: Toll Free at (800) 627-6175, Mon - Sat between the hours of 9:00 am and 5:00 pm EST.
  • Holiday hours in November and December 8:00 am to 10:00 pm EST, 7 days a week.
  • By email: Send an email to our Mail Order Manager at CustomerService@riverstreetsweets.com for a quick reply.
  • Live chat: Click on the live chat icon in the bottom right corner of our website to speak to a customer service representative now.

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