Chocolate not packaged correctly
Jul 12, 2018
Elizabeth Short Grovetown, GA
My sister called last night to thank me for her package. She told me when she opened the package the bear claws were warm and melty and they had to refrigerate them before they could eat them. I asked if they were packed in a cooler with dry ice. She said they were in a cooler but there was no dry ice packed with them. I was really disappointed because I had received a package of them my neighbor had sent and they were perfect. Please remind your employees to not forget to send these packed with dry ice especially to Tucson, AZ in the summer.
Owner Response: Thank you for taking the time to bring this to our attention. I am very sorry to hear that the Bear Claws arrived melted and appreciate the opportunity to help. While it is normal for the dry ice to be gone upon delivery, it should last long enough to protect the chocolate from melting. Our Customer Service representatives will be happy to help you with this, I hope you will reach out to them at your earliest convenience. 1-800-793-3876 or firstname.lastname@example.org.
Milk Chocolate Bear Claws
Apr 29, 2018
Bob Hamm San Diego, CA
Nothing better than your bear claws!!
Best chocolate & caramel
Mar 24, 2018
Robyn Ecker Rantoul, IL
I have NEVER had a better tasting chocolate & caramel in my life!!! The sea salt bear claws are our favorite!! The buckeyes are amazing as well. I wish we had a store closer to home which is in Illinois. Please do not change your recipe!!!
Dec 29, 2017
Kristi Braddock Waycross, GA
A friend told me to look into this place when we went to savannah.. it was the best!! For Christmas, I just had to get her a box of her favorite bear claws!
Dec 22, 2017
Rick Lizotte Raymond, NH
Ever since we first tried these in SC we've been hooked, and they're always fresh
Dec 21, 2017
Patricia Hoss Aurora, IL
I am undergoing light therapy and I gave the Bear Claws as a Christmas gift to the nurses. They had never heard of River Street Sweets. They loved them. It was the perfect gift--it "lit" up their life.