COMPLAINT about Order Number: 357392
Oct 28, 2019
Jeffrey Estein Parker, CO
I placed order number 357392 and ordered this candy for my mom's 86th birthday. I have the following complaint. She called me today and said that the Peanut Brittle was old and very hard. In fact it was so old and hard that it broke a tooth. She is having to go to the Dentist now to get the tooth pulled, if they cannot repair it. I have ordered her candy from your store many times and never received anything like this before. I am very disappointed in your company.
Owner Response: Dear Jeffrey, Thank you again for your order with River Street Sweets and for taking the time to bring this concern to our attention. I am very sorry to hear about this experience and I appreciate the opportunity to help. I have arranged for a full refund to be issued for your order. I have also shared your information with senior management and they may reach out to you for additional information. Thank you and Have a Sweet Day!! Laura Darr Mail Order Manager River Street Sweets Mail Order Department 1-800-793-3876 1-912-234-1584 fax Laura@riverstreetsweets.com The Candy Business is Sweet! For franchise information, contact us at firstname.lastname@example.org
Jan 9, 2019
Kris Brehm GLEN BURNIE, MD
Dear Laura , The Company has a variety of products to choose. My daughter brought the catalog home from Georgia. ,My Order arrived on time . Intacted as well. The bear claws were Delicious . My favorite. Then the glazed pecans have just enough sweetness to them. In conclusion , I will recommend the Company for gifts as well sweet treats for love one as well themselves. Thank You
Dec 22, 2016
Erica Jamieson Denver, CO
Ordered about 20 different baskets for clients and whole process was simple. Had one basket show delivered, but they never received (stolen possibly). Called River Street and they were very helpful and even shipped out another basket at no charge! Highly recommend!
Great Gift Basket
Jun 23, 2014
Alicia Story Charleston, SC
I have sent this basket to my Dad on Father's Day for the last 2 years. He is in his 80's and just loves the yummy old fashion goodies this basket offers. He calls it his Million Dollar Basket....I laugh and tell him I'm glad it tastes like a million dollars...but I'm even more glad it doesn't cost that much!! LOL!!