• Product Info

    • Are the candies in your gifts individually wrapped?

      All shipped candies are individually wrapped to seal in freshness. If you are looking for items that are not wrapped, please visit one of our store locations.

    • What is the shelf life of your products?

      Can I store them in the freezer? All products are shipped freshly made and include care instructions. We do not recommend freezing your candies, due to quality issues, but cakes may be stored in the freezer for up to 6 months. To get more detailed information, click here

    • Do your candies contain any allergens?

      All products are produced in a facility that processes dairy, eggs, tree nuts, peanuts, and soy. While we make every effort to curb cross contamination, it can happen.  

    • Why doesn’t the gift I received look like the picture?

      In rare instances, we may have to make a substitution for a product or package style. When this occurs, we make every effort to ensure that product substitutions are of equal or more value and that package substitutions are as close to the original design as possible.

    • Where can I find nutrition and ingredient information?

      All available ingredient and nutrition information is available here (link to page).  There is also a nutrition tab for each product as well.

    • Are your products Kosher?

      Unfortunately, our products are not Kosher at this time.

    • Are your products Gluten free?

      All of our World Famous Pralines®, Bear Claws®, Nuts, Peanut Brittle, Divinity, Gourmet Popcorn, Log Rolls, and Gourmet Apples are gluten free.

  • Shipping

    • Do you ship to APO/FPO addresses?

      We are happy to ship to military addresses free of charge.

    • What shipping carrier do you use?

      If I already have an account, can you ship using that account number? We ship all packages via UPS and UPS SurePost. Unfortunately at this time, we do not have the capability to use third party accounts to ship from our facility.

    • Can your products be shipped during the summer?

      We do ship our candies in the summer, however certain items require our Warm Weather Shipping upgrade and will incur additional costs. For more details, visit our Warm Weather Shipping page

    • How long does standard shipping take?

      Standard shipping takes anywhere from 1 to 7 business days. See the map on our shipping page for more details.

    • How can I track my package?

      You will receive a confirmation email with order details and a tracking number. If you don’t have this email, please check your spam folder.  If you still cannot find this information, please contact customer service and they will be able to help.

    • Is there a charge to reroute a package?

      Yes, rerouting a package due to an incorrect address will incur a $15 charge.

    • Do you ship internationally?

      Unfortunately we do not ship internationally at this time

  • Customer Service

    • How do I find my order history and/or address book?

      Sign in to your account with your username and password.  Click on past orders for order history.  Click on shipping addresses to see your address book.

    • Something is wrong with my order. What do I do?

      Love it or we will make it right with a replacement or refund. Here is our Quality Guarantee and click here to reach Customer Service.

    • What is the benefit of creating an account?

      By creating an account, you will quickly be able to send gifts to anyone in your address book.  Plus you can access your order history and be included in our mailing list of sweet specials and events!

    • How do I find out about upcoming sales and promotions?

      Click here to join our mailing list.

  • Ordering

    • How do I shop using my address book?

      Load up your cart with the gifts you want to send. When you’re ready to check out, you can change the shipping address to one that has been saved in your book using the drop down box.

    • How can I get a catalog?

      To see our current catalog click here. To get on our catalog mailing list, please email us at customerservice@riverstreetsweets.com

    • Can I include a gift message?

      Yes! When shipping to another person, you can send a personal message.

    • Can I send to multiple addresses?

      Sure! When you get to checkout, just click the multiple address box to get started.

    • How can I place an order with my gift card?

      Unfortunately, at the moment, we cannot except Gift Cards through the our website.  Please call (800) 793-3876 to order with your Gift Card.

  • Custom & Corporate Orders

    • Do you give Volume Discounts?

      Yes, click here to see more information

    • Can I customize my order with my logo?

      Yes, you can! Click here to see all of our customizable options.

    • Do you have my gift list on file?

      If you have an account with us and have placed an order online, you can use your username and password and find it there. If you placed your order with our Corporate Gift Giving Service, please request your list via email at businessgifts@riverstreetsweets.com.

    • How do I set up a Corporate Account?

      Send us an email to businessgifts@riverstreetsweets.com to request details.

    • I have a lot of addresses… is there a way to submit my order without having to enter them all online?

      YES! We are here to help! Head this way to download our large order form here. Just fill out this information and send it to businessgifts@riverstreetsweets.com and we will handle the rest!

  • Wholesale

  • Community Outreach

    • Do you make Charitable Donations and/or partner with local charities?

      Please fill out this form and someone with our Community Giving Department will get back to you soon.