WARM WEATHER SHIPPING DETAILS
From May through the end of September, our warm weather shipping policy is applied in order to guarantee that our temperature sensitive items arrive at your door in the best condition possible. This policy will automatically apply a $10 service fee at checkout to orders that require it. Please follow the guidelines listed below and do not hesitate to call 1-800-793-3876 if you're unsure about anything.
WARM WEATHER COST : Shipments containing Temperature Sensitive items will require our Warm Weather Shipping with an additional cost of $10.00 per address that the upgrade is applied to. This cost covers the use of specialy made shipping coolers and either cold packs or dry ice. Our website will help in applying the correct shipping needs for the items you have chosen.
COOLERS AND COLD PACKS : Orders containing chocolates or baked goods will be packaged in coolers with cold packs or dry ice during the May - September season. This special packaging guarantees the quality of the candy for up to 2 days and will gradually defrost during transit. Any shipment traveling outside of the standard 2 day delivery area will need express shipping. Our website will help with choosing the correct shipping needed for your order.
CHOOSING A SHIPPING DAY OR DATE : From May through end of September, we ship heat-sensitive items Monday - Wednesday only. This keeps your temperature sensitive packages from sitting with UPS over the weekend. Please make sure that someone is available to receive the package and take it to an air conditioned area. UPS will leave a package on your porch if no one is home, however River Street Sweets cannot be held responsible for melting when packages are left in this manner.
Bakery Items - When the temperatures in our area exceed a certain threshold, our layer cakes, cheesecakes and iced cake samplers will require an express upgrade for an additional charge. During the rest of the year, these items ship via a Bakery Express upgrade as needed for the destination, and may arrive separately from the rest of your order. Some Bakery items will ship in a specially made shipping cooler with dry ice. Please follow the unpacking instructions provided with these deliveries for proper handling. We do not allow these items to be in transit over a weekend so please select a ship date that falls Monday - Wednesday or we may need to ship the following Monday. Thursday ship dates will require Next Day Air year round. Bakery items cannot ship to PO boxes, Military addresses, Alaska, or Hawaii.
Apples - Apple orders are automatically upgraded to Express due to perishability and will ship separately from the rest of your order in specially made coolers. Apples cannot ship to PO boxes, Military addresses, Alaska, or Hawaii.
MILITARY, PO BOXES, ALASKA, & HAWAII : Some of our items cannot ship to military, PO Boxes, Alaska, or Hawaii addresses due to their perish-ability. These include Bakery items and Apples. We would be happy to assist in choosing the right gift for your destination so that it arrives in perfect condition. Call our Gift Specialist at 1-800-793-3876 for a one-on-one consultation or shop our sweet gift suggestions for special address types.
GROUND SHIPPING TRANSIT MAP : Ground shipping transit time does not include weekends or holidays and are estimates. Holidays, inclement weather, natural disasters, and other unforeseen delays rarely occur but can affect your delivery date. All packages ship from River Street Sweets in Savannah, Georgia.