Customer Service

Contact Customer Service

For your convenience, we offer numerous ways for you to contact our customer service department:

  • By phone: Toll Free at (800) 793-3876, Mon - Fri between the hours of 9:00 am and 5:00 pm EST.
  • Holiday hours in November and December 8:00 am to 10:00 pm EST, 7 days a week.
  • By email: Send an email to our Mail Order Manager at for a quick reply.
  • Live chat: Click on the live chat icon in the bottom right of corner our website to chat online, with a customer service representative during regular business hours.

The staff at River Street Sweets is always committed to customer service.
Please notify us of any problem with your order within 48 hours. Do not discard any product that you would like to report to our Quality Control Team. We may request a return of product for additional investigation into your concern.
TERMS AND CONDITIONS: We make every effort to ensure accuracy of all information on our website and we reserve the right to make corrections if an error occurs. Pricing is subject to change.
SUBSTITUTIONS: If the item you ordered is unavailable or does not meet our standards, we will ship an item of equal or greater value to ensure your package is delivered on time.
ALLERGEN STATEMENT: Products may contain traces of Milk, Eggs, Tree Nuts (Cashews, Almonds, Pecans, Pistachios), Peanuts or Soy.
CORRECT ADDRESSES: Please check all your addresses carefully. We cannot be responsible for lost or late shipments due to incorrect addresses. There will be an extra charge for incorrect addresses.

Our unconditional guarantee ensures your complete satisfaction.

To that end, we live by the Best Guarantee Around...
Love it or we'll make it right with a replacement or refund... It's that simple!