WARM WEATHER SHIPPING DETAILS
FROM MAY - SEPTEMBER
River Street Sweets must implement a warm weather shipping policy in order to guarantee that our Chocolates and other temperature sensitive items arrive at your door in the best condition possible. This policy will automatically apply a $6 service fee at checkout to orders that require it. Please follow the guidelines listed below, and do not hesitate to call 1-800-793-3876 if you're unsure about anything.
*****Please notify your recipients of a pending package arrival. Packages may be left at their door if no one is available to receive them, regardless of weather or heat.
WARM WEATHER COST
Shipments containing Temperature Sensitive items will require our Warm Weather Shipping with an additional cost of $6.00 per address that the upgrade is applied to. This cost covers the use of specialy made shipping coolers and either cold packs or dry ice. Our website will help in applying the correct shipping needs for the items you have chosen.
COOLERS AND COLD PACKS
Orders containing chocolates or baked goods will be packaged in coolers with cold packs or dry ice durring the May - September season. This special packaging guarantees the quality of the candy for up to 2 days and will gradually defrost during transit. Any shipment traveling outside of the standard 2 day delivery area will need express shipping. Our website will help with choosing the correct shiping needed for your order.
CHOOSING A SHIPPING DAY OR DATE
From May - September, we ship Monday - Thursday only. This keeps your packages from sitting with UPS over the weekend. Where possible, please make sure that someone is available to receive the package and take it to an air conditioned area. UPS will leave a package on your porch if no one is home, however River Street Sweets cannot be held responsible for melting when packages are left in this manner.
Layer cakes, pound cakes and pies: When the temperatures in our area exceed a certain threshold, our layer cakes, cheesecakes and iced cake samplers will require a next day air upgrade for an additional charge. During the rest of the year, these items ship via a Bakery Express upgrade as needed for the destination, and may arrive separately from the rest of your order. Layer cakes and pies ship inside a specially made shipping cooler with dry ice. Please follow the unpacking instructions provided with these deliveries for proper handling. We do not allow Layer Cakes to be in transit over a weekend so please select a ship date that falls Monday – Thursday or we may need to ship the following Monday. Thursday ship dates will require Next Day Air for delivery on Friday year round.
Apples: Apple orders are automatically upgraded to Express and will ship separately from the rest of your order in specially made coolers.
MILITARY, ALASKA, HAWAII AND PO BOX ADDRESSES
Some of our items are not able to be shipped to PO boxes, military or non continental addresses due to their perish-ability. These include Cakes, Pies and Apples. and during summer months, select chocolate items. We would be happy to assist in choosing the right gift for your destination so that it arrives in perfect condition. Please see our special section that includes gift suggestions for these address types or call our Gift Specialist at 1-800-793-3876 for a one-on-one consultation.
TO AVOID WEEKEND TRANSIT TIME
Orders may be delayed and shipped fresh on the following Monday, or can be shipped on a Thursday, via Next Day air.
SHIPPING TIME IN TRANSIT MAP
Ground Shipping Times are estimates, not guaranteed delivery time frames. Inclement weather, natural disasters and other unforeseen delays rarely occur, but can affect your delivery time. All packages are shipped from River Street Sweets in Savannah, Georgia. The number of days indicated are "business days" (Monday - Friday). UPS does not deliver on Saturdays or Sundays.